Terms of service

Welcome to Karniscento. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. General

This website is operated by Karniscento. Throughout the website, the terms “we”, “us” and “our” refer to Karniscento.

We reserve the right to update, modify, or discontinue any part of the website, products, prices, offers, or these Terms of Service where permitted by applicable law.

2. Online Store

By using our website, you confirm that you are legally capable of entering into a purchase transaction under applicable law.

You may not use our products or website for any unlawful or unauthorized purpose.

3. Products & Fragrances

We make reasonable efforts to display our products, packaging, descriptions, fragrance notes, sizes, and other information as accurately as possible.

Actual product colours and packaging may vary slightly from images displayed on different devices or may change as packaging is updated.

Fragrance perception, projection, and longevity may vary depending on factors such as skin type, application, weather, environment, storage, and individual scent perception.

4. Prices & Offers

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Prices, discounts, promotional offers, combo deals, and product availability may change from time to time.

Promotional offers may be subject to specific eligibility requirements, validity periods, product availability, or other conditions displayed with the offer.

We reserve the right to correct genuine pricing, typographical, or product-information errors, subject to applicable law.

5. Orders

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

We reserve the right, where reasonably necessary, to cancel or refuse an order due to reasons including product unavailability, payment issues, suspected fraudulent activity, incorrect pricing, or incorrect customer information.

If payment has already been received for an order that we cancel, an applicable refund will be processed.

6. Payments

Available payment methods will be displayed during checkout.

Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.

Payments may be processed through third-party payment service providers and may also be subject to their respective terms and conditions.

7. Shipping & Delivery

Orders are shipped to serviceable locations in accordance with our Shipping Policy.

Delivery dates are estimates and may be affected by courier operations, weather, public holidays, logistical disruptions, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

8. Returns, Replacements & Refunds

Due to the personal nature of fragrance products and for hygiene and safety reasons, perfumes are generally non-returnable and non-exchangeable once delivered, except where the product received is damaged, defective, leaking, or incorrect.

Please refer to our Return & Refund Policy for complete eligibility requirements and procedures.

9. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Orders that have already been dispatched may not be eligible for cancellation.

10. Intellectual Property

Unless otherwise stated, the Karniscento name, branding, logos, original product photographs, graphics, website content, text, and other original materials appearing on this website are owned by or licensed to Karniscento.

They may not be copied, reproduced, distributed, modified, or commercially used without appropriate authorization.

11. Third-Party Services

Our website may use third-party providers for services such as payment processing, shipping, analytics, communication, and website functionality.

Your use of certain third-party services may also be subject to the respective provider's terms and policies.

12. Prohibited Use

You must not use our website to engage in fraudulent or unlawful activities, interfere with the website's security or operation, introduce malicious software, attempt unauthorized access, or infringe upon the rights of Karniscento or any third party.

13. Accuracy of Information

We make reasonable efforts to ensure that information displayed on our website is accurate.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.

We may correct such errors as permitted by applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, Karniscento will not be liable for indirect or consequential losses arising solely from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded under applicable Indian law.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect personal information.

16. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be made available on this website.

Continued use of the website after changes become effective constitutes acceptance to the extent permitted by applicable law.

17. Governing Law

These Terms of Service are governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the competent courts in New Delhi, India, subject to applicable consumer protection laws and any mandatory jurisdiction rights available to consumers.