Refund policy

At Karniscento, we take great care to ensure your fragrances reach you safely and in perfect condition.

Due to the personal nature of fragrance products and for hygiene and safety reasons, perfumes are non-returnable and non-exchangeable once delivered, except in cases where the product received is damaged, defective, leaking, or incorrect.

Damaged, Defective or Incorrect Products

"For all approved returns of defective, damaged, leaking, or incorrect products, return shipping costs will be fully covered by Karniscento."

Please inspect your order immediately upon delivery.

If you receive a product that is damaged, defective, leaking, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

Your order number
Clear photographs of the product
Photographs of the outer and inner packaging
A clear video, where required, showing the issue

Once the claim has been reviewed and approved, we may provide a replacement or refund, depending on the circumstances and product availability.

Non-Returnable & Non-Exchangeable Items

Returns or exchanges will not be accepted for:

Change of mind after delivery
Dislike of or personal preference regarding a fragrance
Products that have been opened, sprayed, used, altered, or tampered with
Products damaged after delivery due to misuse or improper storage
Sale or promotional products, unless received damaged, defective, leaking, or incorrect

Please note that fragrance performance and perception can vary depending on skin type, application, weather, environment, and individual scent perception. Such variations are not considered product defects.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

An order can only be cancelled before it has been dispatched. Once an order has been shipped, cancellation may no longer be possible.

Refunds

If your refund is approved, it will be processed to your original payment method.

Please allow approximately 5–10 business days for the refunded amount to reflect in your account after it has been processed. Actual processing time may vary depending on your bank or payment provider.