Return & Refund Policy
Return & Refund Policy
Effective Date: 30 August 2025
At KARNISCENTO, we strive to ensure that you are fully satisfied with your purchase. Please read our Return & Refund Policy carefully to understand your rights and options.
1. Returns
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Due to the nature of our products (perfumes and fragrances), we do not accept returns for opened or used bottles, except in cases of damage during shipping.
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Returns are only accepted if the product is:
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Damaged during delivery
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Defective or incorrect (wrong product sent)
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To request a return, please contact our customer support within 7 days of delivery with your order details and photos of the damaged or defective product.
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For opened packages claiming damage, a short video of the package and product is required to process your request.
2. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within 7–10 business days.
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Shipping charges are non-refundable, except in cases of defective or incorrect products.
3. Exchanges
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We currently do not offer direct exchanges.
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If a replacement is needed for a damaged or defective item, please contact our support team.
4. Non-Returnable Items
The following items cannot be returned or refunded:
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Opened or partially used perfumes (unless damaged during shipping with video proof)
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Promotional or discounted products, unless defective
5. How to Initiate a Return
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Contact our customer support via email: [Your Email] or phone: [Your Phone Number].
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Provide your order number, product details, and photos or video (if applicable).
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Our support team will guide you through the return process.
6. Contact Us
For questions, concerns, or clarifications regarding this policy:
KARNISCENTO
📍 J 4/37, Malviya Nagar, New Delhi – 110017
📞 Phone: +91-8595650950
📧 Email: care@karniscento.com
🕒 Support Hours: Mon–Sat, 10 AM–6 PM
🔒 Secure Website (SSL Protected)
💬 We aim to respond within 24 hours.