FAQ (Frequently Asked Questions)

1. How do I place an order?

• Browse our perfumes, select your favorite fragrance, choose quantity, and click Add to Cart. Proceed to checkout and complete payment securely via Razorpay or other supported options.

2. Can I cancel or change my order?

• Orders can be canceled or modified within 24 hours of placement. Contact our customer support immediately for assistance.

3. What payment methods are accepted?

• We accept credit/debit cards, UPI, net banking, and supported wallets through Razorpay.

4. Do you deliver internationally?

• Currently, we deliver within India. For international shipping, please contact us for arrangements.

5. How can I track my order?

• After dispatch, you will receive a tracking ID via email or SMS. Use this ID on the courier’s website to track your order.

6. What are the shipping charges?

• Free shipping is available on all orders above ₹499.

• For orders below ₹499, standard shipping charges apply and are calculated at checkout.

7. What if my product is damaged or defective?

• Contact us within 7 days of delivery with photos or a short video. We will assist with replacement or refund as per our Return & Refund Policy.

8. Can I return an opened perfume?

• Opened or used perfumes cannot be returned due to hygiene and product safety, except in cases of shipping damage with video proof.

9. How long do perfumes last?

• Our perfumes typically last 3–5 years if stored in a cool, dry place away from sunlight.

10. How should I apply perfume?

• For best results, apply to pulse points like wrists, behind the ears, and neck. Avoid rubbing the fragrance.

11. How do I contact customer support?

• Email: [Your Email Address]

• Phone: [Your Phone Number]

• You can also reach us via the Contact Us page on our website.